Delivery chain control
Product development steers the Hesburger procurement process because it defines the criteria required of the raw ingredients and the quantity of raw ingredients needed. Product development also maps the potential goods suppliers. Hesburger product specification is the tool for this and, as of 2017, it includes not only quality aspects, but also questions charting ethics and responsibility. The system covers all the requirements set by Hesburger for the properties of each product or raw ingredient.
Each goods supplier is responsible for the quality and responsible production of its products in accordance with the product specification. The Hesburger quality audit targets the production facilities of new products or raw ingredients. Its purpose is to ensure that these goods meet the requirements defined in the product specification.
The audit is performed by a laboratory specialized in quality management. Previously, audits focused on product quality, but today they are taking responsibility aspects into account with increasing thoroughness.