Update 30 March 2023

1. General

The Hesburger application (hereinafter “Application”) is owned and provided for use by Burger-In Oy (hereinafter “Hesburger”), Business ID: 2031967-6, Address: Linnankatu 34, 20100 Turku, Finland. Hesburger is also the provider of the Hesburger Bonus Club, which is subject to its own terms and conditions available on the Hesburger website.

The customer (hereinafter “Customer”) can use the Application to view and purchase different Hesburger products (hereinafter “Products”) in accordance with these terms and conditions of use. The seller of the Products is the local Hesburger restaurant company where the Customer makes a purchase (hereinafter – “Hesburger Restaurants”). The company and contact information of Hesburger Restaurants can be found in the Application under the selection, “Hesburger restaurants”.

These terms and conditions of use shall apply to the Application and its specified content. By using the Application, the Customer agrees to these terms and conditions and shall be obligated to abide by them as well as any guidelines issued separately through the Application. These terms and conditions shall also bind Hesburger Restaurants.

Hesburger will preserve the text of the terms and conditions of use and the text of the terms will remain available to the Customer via the Application. However, we encourage the Customer to save or print these terms and conditions for future reference.

The terms and conditions of use are available in Finnish, Swedish, English, Estonian, Latvian, Lithuanian and Russian languages.

2. The Hesburger Application

The Application is a mobile service intended for use by Hesburger and/or Hesburger Restaurants customers. The Application can be used in a basic configuration without registration or at the Bonus Club level by a registered user.

Basic level: unregistered users. Downloading and accessing the Application does not require customer registration. At the basic level, Customers receive information on Products, locations, services, campaigns and special offers. Basic level Customers cannot make prepaid orders or collect bonuses.

Bonus Club level: registered Customers with logins. Registering for the Application requires an existing Bonus Club account or membership in the Hesburger Bonus Club. Customers can find the terms and conditions of the Hesburger Bonus Club and periodical Bonus Club benefits on their local Hesburger website.

The Application itself is an electronic Bonus Card, which the Customer presents at Hesburger Restaurants when making purchases. Registered Application users are able to use the Application to place prepaid orders at listed Hesburger Restaurants and pick up their orders at a specified time. With the Application, the Customer can find, for example, information on their Bonus Club membership, Bonus Club benefits and general special offers and campaigns. The Customer can also use the Application to keep track of their Bonus Club total.

The Customer should use the latest version of the Application to ensure the correct performance of the Application.

3. Product Range and Prices

The product range shown by the Application is the same as Hesburger’s normal product range, except for the fact that the product range and prices are Hesburger Restaurant-specific. The product range and prices may vary from restaurant to restaurant. Not all Products are available at all Hesburger Restaurants. All listed prices include value added tax and other applicable taxes and charges.

In certain cases, a Hesburger Restaurant’s prices for the Products may differ from the prices shown by the Application. In such cases, the Customer is entitled to the lower price unless the listed price is clearly an error. In such case, the Customer who has placed an order as defined in section 4.2 below is entitled to withdraw their order and receive a refund for the paid price.

4. Placing an Order

4.1 Making a purchase list

All Application users (including Basic level) can accelerate their order placement at select Hesburger Restaurants by first assembling a purchase list with the Application and presenting the purchase list code at Hesburger Restaurant checkout (hereinafter “Making a purchase list”). Payment for the Products on the purchase list is done at checkout at Hesburger Restaurants, after which the Products will be made according to the Customer order. Making a purchase list does not require registration for the Application.

4.2 Order

A registered Customer may use the Application to put together and pay for an order, wherein the order will be ready for pick-up at a select Hesburger Restaurant. An order requires payment before it may be picked up. Not all Hesburger Restaurants accept prepaid orders. The Application will list the restaurants which accept prepaid orders (hereinafter “Order restaurant).

The time that the order is placed, referred to below, means the time when the Customer confirms and pays for the order through the Application.

The Customer may pick up an order from a separately marked Pick-up Point (hereinafter “Pick-up Point”), drive-in window or Prepaid – takeaway orders Pick-up Point, if such are in use at the restaurant in question. To ensure a fast and smooth pick-up, Hesburger recommends using the Pick-up Point or the Prepaid – takeaway orders Pick-up Point. The Customer can pick up the order from the Pick-up Point or from the Prepaid – takeaway orders Pick-up Point without having to queue separately at checkout.    

Orders placed through the Application are binding on the Customer towards the Hesburger Restaurant. The order is specified by a five-digit code, which corresponds to the QR code on the Application’s order progress tracking page (hereinafter “QR code”). By presenting the QR code the Customer is entitled to pick up the order. The Customer can share the QR code to another person, in which case they can pick up the order instead of the Customer.

With the Application, the Customer selects the pick-up time for the order. The Application will automatically list possible pick-up times. The available order pick-up time might be immediate if the preparation of the order begins in the Order restaurant as soon as possible. For an order which pick-up time has been selected “immediately” must be confirmed at least 30 minutes before the closing time of the Order restaurant.

Alternatively, the Customer may place the order as a pre-order, in which case the order can be picked up at the time chosen by the Customer in advance.  Pre-order pick-up time might be no earlier than 15 minutes from the time that the order is placed.  pre-orders may only be fulfilled during the business hours of the Order restaurant or, if the restaurant is closed, during the business hours on the following day. However, a pre-order may be fulfilled no more than 12 hours after its placement. The latest pick-up time for pre-orders is no less than 30 minutes before the Order restaurant closes. Hesburger or the respective Order restaurant is not liable towards the Customer if the Customer is late with the pick-up.

With the Application, the Customer can follow when the order is ready for pick-up. A push notification of a ready order shall be sent to the Customer if the Customer has turned on the push notifications in the Application settings.

The Hesburger Restaurant will make every effort to have the Customer's pre-order ready by the Customer’s specified pick-up time. The Customer must understand that during busy times the preparation of a pre-order may take longer than anticipated and that the pre-order may not be ready at the specified pick-up time. The Customer is not entitled to any damages or additional compensation for a delayed pre-order, unless otherwise stipulated under statutory laws.

4.3 Bonus points

When placing an order, the Bonus Club level Customer may choose to use their Bonus Card and earn Bonus points for their purchase. The use of the Bonus Card entitles the Customer to Bonus benefits in accordance with the Bonus Club rules. Only one Customer loyalty card may be used for a single purchase.

4.4 Order payment

The Customer may pay for an order in the Application by using the Bonus account, a credit/debit card or other Stripe payment method, and Apple Pay. Stripe Payments Europe Limited, which is registered in Ireland, serves as the payment service provider.

Stripe Payments Europe Limited

When using Stripe payment methods, the Customer also agrees to the Stripe Checkout User Terms of Service, Finland: (www.stripe.com/fi/checkout/terms) and the Stripe Privacy Policy, Finland: (www.stripe.com/fi/privacy).

4.5 Order cancellation

Due to the nature of the Products, the Customer is not entitled to withdraw from an order after placing it. The Customer acknowledges that the Products are foodstuff and beverages which deteriorate or expire rapidly and therefore, the right to withdraw is not applicable under local law.

4.6 Late pick-up of an order

Every effort is made to prepare an order by the pick-up time specified by the Customer. The Customer must pick up the ordered Products by the specified pick-up time. With the Application, the Customer can follow when the order is ready for pick-up. A push notification of a ready order shall be sent to the Customer if the Customer has turned on the push notifications in the Application settings.  Orders are kept in the Order restaurant for 25 minutes from the moment the order is ready for pick-up, but in any case, no later than the closing time of the Order restaurant. If the Customer fails to pick up the order within this time, to ensure the product quality with consideration of the nature of the Products, the products cannot be handed over after the pick-up time has expired, and the order will be discarded. The Customer is not entitled to a refund or to receive any other compensation on the basis that the order has not been picked up on time and has been discarded.

4.7 Product complaints

Product complaints should be lodged directly at the location of the Hesburger Restaurant or Order restaurant responsible for an order or by filling out a customer feedback form on the Hesburger website. Upon non-compliance of the object of these terms and conditions of use, the consumer also has the legal remedies provided by applicable law.

5. Intellectual Property Rights and Copyrights of the Application

The Application and its content, including trademarks, business names, product information and images, are the property of Hesburger and its group of companies and/or partners, which is protected under the copyright laws and international agreements on intellectual property rights. All rights to the Application and its content are reserved.

The use of the Application is only permitted for personal, non-commercial use. Materials may be viewed, browsed and saved on a terminal device as well as printed out for personal use. Copying, storing otherwise, borrowing, forwarding or otherwise utilising the materials contained in the Application even partially is prohibited without Hesburger’s express written consent. The Customer may not use the Application in violation of the terms and conditions of use, applicable law or proper practices.

6. Hesburger’s Responsibilities

The Application and its content are provided to the Customer as is. Hesburger is not responsible for any errors, missing parts or other faults found in the Application content. Hesburger does not guarantee the availability of the Application or its uninterrupted or flawless function. Hesburger is not liable for any costs, losses (including loss of profit) or other possible damages which may be caused by the use of this Application or from information provided by it, unless otherwise stipulated under mandatory laws.

7. Cookies

The Application uses cookies. A cookie is a text file saved on your browser whenever Customer uses the Application. Cookies enable a number of functions: for example, monitoring application traffic volumes and collecting data on how and when the application is used.

The Application utilizes Google Analytics advertising features. Google Analytics uses cookies to identify users and collect anonymous default information, for instance, about their gender, age and general interests. Google compiles reports on application usage, which are then used by Hesburger to obtain statistics on traffic volumes and to improve the service. Furthermore, the collected data may be used beyond the Application to create targeted marketing (e.g., through retargeting) that is likely to be of interest to you.

The Customer can prevent the use of cookies by adjusting his or her browser settings. More information on browser-specific instructions can be obtained from the browser manufacturer. For the best possible user experience, Hesburger recommends that cookies will be enabled.

8. Third-party Services

The Application may contain links to websites owned or administered by third parties. Hesburger is not responsible for the function, content or other properties of third-party websites. When accessing these websites, the Customer must accept any terms of use found on these websites before using them.

9. The Processing of Personal Data

Hesburger processes and collects the personal data of users to provide services as well as to maintain and develop customer relationships. The Bonus Club Privacy Policy describes the processing of personal data in greater detail and can be found through the Application and the Hesburger website.

10. Other Terms and Conditions

Hesburger may change, update, cancel or remove the Application, its content or parts thereof at its own discretion. This includes any amendments to these terms and conditions of use. The Customer will be notified of any essential amendments in reasonable time in advance either through the Hesburger application or by email to the email address provided by the Customer. The Customer must agree to the changes in the terms and conditions in order to continue the use of the Application.

The Customer must use the Application in accordance with the terms of use specified by the application store from which the Application was acquired.

The Application shall be available to the Customer without requiring any additional registration until the Customer removes the Application from their device. The Bonus Club membership will end in accordance with the Bonus Club rules. The Customer is responsible for the accuracy of the information they provide, the proper storage of their user ID and password, and taking proper data security measures for their phone/device. The Customer is responsible for all transactions conducted through the Application under their user ID.

Finnish law shall apply to the use of this service, purchases made via the Application and these terms and conditions of use. Nevertheless, if you are a consumer domiciled in the EU, please note that you will not be deprived of the protection afforded to you by the statutory consumer protection laws of your country of habitual residence.

Both parties shall make every effort to amicably resolve any disputes arising from this agreement first by negotiation. If the dispute cannot be resolved by negotiation, the case shall be brought before courts for the place where the customer is domiciled or, if the case is brought by the customer, before courts for the place where the customer or Hesburger is domiciled. Consumers may also use the local consumer dispute plat-forms to settle disputes. Please see below for your local platform:

Finland: Finnish Consumer Disputes Board, PL 306, 00531 Helsinki, Finland, www.kuluttajariita.fi

Estonia: Consumer Disputes Committee of the Consumer Protection Board, Pronksi 12, 10117 Tallinn, Estonia, www.tarbijakaitseamet.ee

Latvia: Latvia: Consumer Rights Protection Centre, Brivibas str. 55, Riga, LV-1010, Latvia, http://www.ptac.gov.lv/

Lithuania: State Consumer Rights Protection Authority, Vilniaus g. 25, 01402 Vilnius, Lithuania, www.vvtat.lt

Consumer clients may bring disputes against local Hesburger Restaurants regarding purchases made via the Hesburger Application at the Online Dispute Resolution Platform at http://ec.europa.eu/odr.

11. Contact Information

If you have any questions or comments concerning the Application, please contact your local Hesburger customer service:

Burger-In Oy
Business ID: 2031967-6
Linnankatu 34
20100 Turku, Finland

Finland: bonusklubi@hesburger.fi, +358 2 4808 9000
Estonia: info@hesburger.ee, +372 5807 1936
Latvia: info@hesburger.lv, +371 6722 8005
Lithuania: info@hesburger.lt, +370 6948 4413