Booking instructions

Please use the online booking system to book a reserve at the HeseHotelli.

If you do not have access to the internet, please visit the HeseHotelli reception or call the customer service number at +358 (0)45 634 3443 to book a room.

Guests booking a room for the weekend must be at least 24 years of age. The age limit applies to stays from Friday to Saturday and Saturday to Sunday.


When booking a room online you must also submit payment. You can pay with Visa, Visa Electron or MasterCard (with Verified by Visa and MasterCard SecureCode), or use online banking services (Danske Bank, Nordea, Osuuspankki or Sp/Pop). If you choose to book a room by calling the HeseHotelli service number, you will pay when arriving at the hotel. All standard forms of payment are accepted at the cashier.

Business guests may sign an invoicing agreement with HeseHotelli. For more information, please see Invoicing agreement.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830


Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Cancelling a reservation

The guest is entitled to cancel their reservation free of charge, provided that they do so by no later than 2 days before the scheduled day of arrival. The payment made during booking will be refunded to the guest's Hesburger Bonus Card account after the reservation has been cancelled. If the guest does not hold a Bonus Card, they may be issued one, if so desired. If the guest would like the refund to be paid to a bank account, they will receive the amount paid for the reservation, minus interest, reservation and processing charges (20%).

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