Salutations, questions and suggestions

Did you receive exceptional service at a Hesburger restaurant, or see something where we could improve? Maybe you have a product in mind you'd like to see on our list? We appreciate your feedback. Please feel free to tell us about your experiences and ideas – it will help us to serve you even better in the future.

In order to ensure that we get your feedback as quickly as possible, make sure to first choose the right topic as restaurant-specific messages will be sent directly to the restaurants. You can also submit your feedback anonymously. We look forward to hearing from you!

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Have a question about our products or operations?

See the frequently asked questions and answers!

Most popular topics:

Why does Hesburger only offer one gluten-free burger?

The Hesburger menu currently has only one recipe for a gluten-free hamburger. Although certain ingredients can be removed from the recipe, no ingredients that are not already part of the gluten-free hamburger may be added. Hesburger wants to give its full attention to making the gluten-free burger, so that we can ensure product safety as well as avoid and eliminate cross-contamination as effectively as possible.A gluten-free hamburger can also be purchased as a meal. Hesburger's Children's meal is also available in a gluten-free version. In this case, the meal comes with a gluten-free hamburger, which is made according to the gluten-free recipe. In each restaurant, employees can always check whether the French fries have been fried in the same oil as breaded products. If they have, the French fries may contain gluten traces.

Through training and instructions, we make every effort during preparation to minimise all contact between the gluten-free hamburger and products/raw ingredients containing glutens. Unfortunately, there is a possible risk of contamination, because the same kitchen facilities are used to prepare all products. A majority of our restaurants fry French fries in dedicated fry vats, which means that there are no glutens whatsoever in the frying oil. If fries and breaded products are fried in the same vat, there is a risk of contamination.

Where do Hesburger's beef patties come from?

Hesburger uses all-beef hamburger patties. Hesburger's standardr beef patties are made from a select, high-quality blend of beef, made up primarily of forequarter cuts. The patties are produced by Kaivon Liha Kaunismaa Oy in Turku. Hesburgers Giant Bacon burger 100 g beef patty is Finnish origin. Due to our high demand for beef, Kaivon Liha Kaunismaa Oy uses 45 g and 75 g beef patties Danish and Finnish beef.

Why was my favourite product removed from product selection?

Changes to our product range are always made on a customer-specific basis. Because we cannot endlessly increase the number of products in our line-up, the launch of a new product usually means the discontinuation of another. When it comes to product development, we make every effort to ensure that there is something delicious on our menu for each and every customer.

When will my favourite product campaign be back?

We make every effort to offer popular campaign products regularly in campaigns. We carefully examine the feedback we get on all our new products as well as our repeat campaign products. Customer-specific feedback is invaluable to us when choosing our campaigns.

Does Hesburger offer any single-serving salads?

Hesburger does offer a selection of single-serving salads. You can check out our salad offerings on our website under Salads. All salads come with one dressing of your choice. You can also see the selection of dressings on our website under Dips and dressings.

Which Hesburger raw material suppliers are Finnish?

Hesburger is a Finnish family-owned company, which employs 5,000 people all over Finland. A large percentage of the raw materials used in our products are made in Finland. We make some of our products at our production facility in Kaarina, in addition to which we partner with numerous Finnish suppliers. We're always open about our products. On our website, you'll find detailed product descriptions and raw materials producer, production countries and meat product countries of origin.

 

Finnish companies and suppliers, which produce raw ingredients for Hesburger:

Arla Foods Oy, Finland - produces the semi-skimmed lactose free UHT milk which is used in Hesburger milk shakes, supplies greek stylish cheese cubes which are in use in tortillas and salads and produces also 2 dl Finnish fat free milk portion

Avena Nordic Grain Oy – canola oil, which is used in the production of Hesburger sauces and dips as well as its deep-fried products

Eckes-Granini Finland Oy Ab – produces Hesburger's orange and apple juices as well as Trip raspberry drink

Fazer Leipomot Oy – produces the Reissumies whole grain rye buns for Hesburger

Farmimuna Oy – produces egg liquids for use in the production of Hesburger mayonnaises (egg country of origin: Finland)

Finnspring Oy – packages Hesburger spring water, which comes from the Multila spring of the Syrinharju water table in Central Ostrobothnia

Hes-Pro Finland Oy – Hesburger's own production facility, which produces its own mayonnaises, dips and sauces

Hevi-Kolmio Oy – produces Hesburgers ice salad

HKScan Finland Oy – produces the patties for the Hesburger Chickenburger 

Juustoportti Food Oy – produces the natural yoghurt used in Hesburger Smoothies

Kaivon Liha Kaunismaa Oy – produces standard beef patties for Hesburger as well as kebab meat for the Hesburger Kebab concept

Karotia Oy – peels, washes and packages baby carrots for Hesburger

Kaslink – produces the lactose free ice cream mass for Hesburger

Kiantama Oy – produces and packages the strawberry-banana and blueberry-banana smoothie mixture bags. Origin of berries used in the Smoothies and Fruities: Finland

Lihajaloste Korpela Oy – produces Hesburgers bacon

Nurmeksen filetuote Oy – produces the pork filé patty for the Hesburger Rye file burger

Orkla Foods Finland Oy – produces the pickles used in Hesburger products

Oy Gustav Paulig ab – a majority of the Hesburger restaurants serve Paulig Mundo coffee which is organic and Fair Trade certified. Hesburger have also Paulig's Just-t te flavours and Tazza hot chocolate.

Oy Lantmännen Unibake Ab Finland – produces the buns used in Hesburger products

Oy Moilas Ltd – produces the gluten-free buns used for the Hesburger Gluten-free hamburger

Oy Sinebrychoff Ab – produces Hesburger's soft drinks

Pita Factory Oy – produces the pita bread used in the Hesburger Kebab concept

Saarioinen – produces the Hesburger soy fingers

Sauvon säilyke – produces the marinated red onions for HeseKebab restaurants

Valio Oy - produces the lactose free coffee cream

Where do Hesburger's mayonnaises, dressings and dips come from?

All of Hesburger's mayonnaises, dips and dressings are made in Finland at our own production facility in Kaarina. The main ingredients used in our mayonnaises and salad dressings come from Finland (liquid egg, canola oil and cucumber relish are all Finnish). Check out the product information on our website.

What is Hesburger's quality based on?

Hesburger's quality is based on reliable suppliers, which have been our partners for a long time. Our high-quality products are based on the very best raw ingredients, which are prepared for our customers in the restaurant in accordance with precise instructions. Set, company-wide guidelines ensure that the end product is also of the highest standard. Various handbooks and a self-assessment scheme ensure quality throughout our chain. In addition to national foodstuffs oversight, Hesburger has its own, regular oversight system for maintaining quality. Also an accredited laboratory specialising in foodstuffs industry quality management is responsible for supervising the system.

Where can I find the point-of-origin information on raw ingredients? Are your products safe?

The product information for raw ingredients used by Hesburger can be found with each product. The producer and point-of-origin is listed after each respective raw ingredient. Hesburger's product safety is based on a comprehensive self-assessment system as well as detailed hygiene guidelines and the active training of our employees.

Where can I see Hesburger's product selection? What do Hesburger products contain?

You can check out Hesburger's range of products on its website. You can find the product ingredients listed for each product. At our restaurants, our cashiers can provide information on the ingredients, nutritional information and allergens for any of our products.

Where can I find the nutritional information for Hesburger products?

The nutritional information for Hesburger's products is listed under each product on the Hesburger website under Products. The Hesburger website also features a nutritional value calculator that shows the nutritional value of any product combination.

Where can I check for allergens or ingredients causing hypersensitivity found in Hesburger's products?

Allergen information for Hesburger's products is listed under each product on the Hesburger website under Products. We have also compiled a nutritional value chart that lists allergens in our products.

What are Hesburger French fries made of?

Hesburger's French fries are real potatoes. In order to ensure a crispy texture, our fries also contain other ingredients. They are fried in canola oil. Check out the product information on our website.

How can I calculate the nutritional values of my meal?

Hesburger's website has a separate nutrient calculator, which you can use to calculate, for example, the nutritional values of the meal you put together.

What is the Hesburger mobile application?

Hesburger has a mobile application that works with iPhone and Android phones. You can download the application from App Store or Google Play.

With the Hesburger application you can place an order and pay for it beforehand, and pick up your food at your desired time. It also includes Hesburger coupons in electronic format. The application makes your visit to Hesburger even quicker because you can simply pick up your pre-ordered and paid-for food at the pick-up station. The application also includes your Hesburger bonus card. Swipe left to reveal a QR code of your Bonus card at the cashier.

The Hesburger application helps you find and navigate to the nearest Hesburger restaurant. It also lists product information.

Can you photograph in a Hesburger restaurant?

You can take photos or videos outside the restaurant or in the customer area of the restaurant. However, you should always consider the privacy of other customers as well as the restaurant staff. If you intend to publish your photos you should always ask for permission. For more information on taking photos in Hesburger restaurants please contact communications manager Petteri Pohjonen, petteri.pohjonen@hesburger.fi.